This Privacy Policy explains our policies and procedures for collecting, using, and disclosing your information when you use the Service. It also explains your privacy rights and how the law protects you.
We use your Personal Data to provide, operate, and improve the Service, including products marketed under our Talknology brand. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Text Messaging Data Privacy
We respect your privacy and are committed to protecting your personal information. Any text messaging originator opt-in data and consent we collect will be used only to provide requested services, communication, and support. This data will not be shared, sold, or disclosed to any third party for marketing purposes.
SMS Terms & Conditions
1. SMS Consent Communication
The information ResearchQube obtains as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from ResearchQube, you may receive messages related to the following:
- Responses to your inquiries
- Talknology product demonstrations
- Appointment confirmations
- Consultation reminders
- Onboarding updates
- Service notifications
- Customer support
Example: "ResearchQube: Reminder for Alex. Your consultation with our team is scheduled for Nov 4 at 2:00 PM. Please contact us if you need to reschedule. Reply STOP to opt out."
3. Message Frequency
Message frequency varies with the type of communication, up to 5 SMS messages per week about your inquiries, demos, appointments, onboarding, or service updates.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier's pricing plan. These fees may differ for domestic and international messages.
5. Opt-In Method
The only way to opt in to SMS messages from ResearchQube is through the contact form on our website at https://researchq.net/contact-us.html. To opt in, you enter your mobile phone number and check the SMS consent checkbox, which is optional and unchecked by default, then submit the form. The form can be submitted without checking the box. We record the date and time of your consent, the phone number provided, and the exact consent wording shown to you.
6. Opt-Out Method
You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive. You can also contact us directly at hello@researchq.net to ask to be removed from our messaging list.
7. Help
If you are having any issues, reply with the keyword HELP, call us at (737) 232-4967, or get help directly from us through our Contact Us page.
Additional options: If you do not wish to receive SMS messages, you can leave the SMS consent box on our forms unchecked.
8. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting "STOP."
- For assistance, text "HELP" or visit our Privacy Policy and Terms of Use pages.
- Message frequency may vary.
- Carriers are not liable for delayed or undelivered messages.
- Consent to receive SMS messages is not a condition of purchasing any product or service.
For more details, see our SMS Privacy Policy.
Interpretation and Definitions
Interpretation
Capitalized words have the meanings defined below. These definitions have the same meaning whether they appear in the singular or the plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for you to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
- Company (referred to as "the Company," "We," "Us," or "Our" in this Privacy Policy) refers to Research Qube LLC, doing business as ResearchQube, Round Rock, TX 78665, United States. Talknology is a product brand of Research Qube LLC, not a separate company.
- Cookies are small files that a website places on your computer, mobile device, or other device. Among their many uses, they contain details of your browsing history on that website.
- Device means any device that can access the Service, such as a computer, a cellphone, or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website and any related ResearchQube or Talknology products.
- Service Provider means any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals the Company employs to support the Service, provide the Service on the Company's behalf, perform services related to the Service, or help the Company analyze how the Service is used.
- Usage Data refers to data collected automatically, either generated by use of the Service or by the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to ResearchQube, accessible from researchq.net.
- You means the individual accessing or using the Service, or the company or other legal entity on whose behalf that individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our Service, we may ask you for certain personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to:
- Email address
- First and last name
- Phone number
- Organization or practice name
- Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data is collected automatically when you use the Service.
Usage Data may include information such as your Device's Internet Protocol address (for example, IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When you access the Service through a mobile device, we may collect certain information automatically. This includes, but is not limited to, the type of mobile device you use, your mobile device's unique ID, its IP address, your mobile operating system, the type of mobile browser you use, unique device identifiers, and other diagnostic data.
We may also collect information that your browser sends whenever you visit our Service, including through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity on our Service and store certain information. These technologies may include beacons, tags, scripts, and similar tools that collect and track information to improve and analyze our Service. They may include:
- Cookies or Browser Cookies. A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also called clear gifs, pixel tags, and single-pixel gifs). These let the Company, for example, count users who have visited those pages or opened an email, and gather other website statistics.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both types for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential for providing the services available through the Website and enabling you to use some of its features. Without them, the services you have requested cannot be provided.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify whether users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices you make when you use the Website, such as form or language preferences, so that you do not have to re-enter them every time you visit.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including monitoring how our Service is used.
- To manage your Account, including your registration as a user of the Service.
- For the performance of a contract: developing, complying with, and carrying out any agreement for the products or services you have requested.
- To contact you by email, telephone, SMS, or other equivalent forms of electronic communication about updates, service information, demos, administrative support, or other service-related matters, including security updates.
- To email you news and general information about our research, products, and events that are similar to those you have already asked about, unless you have opted out of receiving such information. We do not send marketing or promotional text messages.
- To manage your requests: to attend to and manage the requests you send us.
- For business transfers: to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, in which Personal Data we hold about our Service users is among the assets transferred.
- For other purposes, such as data analysis, identifying usage trends, measuring the effectiveness of our communications, and evaluating and improving our Service, products, and your experience.
We may share your personal information, other than your mobile phone number and SMS opt-in data, in the following situations:
- With Service Providers: to host and operate our Service, or to help us provide services you have requested. Service Providers may only use the information to perform services for us.
- For business transfers: in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or part of our business by another company.
- With Affiliates, which will be required to honor this Privacy Policy.
Retention of Your Personal Data
The Company retains your Personal Data only as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent needed to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
The Company also retains Usage Data for internal analysis. Usage Data is generally kept for a shorter period, except when it is used to strengthen security or improve the functionality of our Service, or when we are legally required to keep it longer.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in processing are located. This means your information may be transferred to, and maintained on, computers located outside your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.
By agreeing to this Privacy Policy and then submitting your information, you agree to that transfer.
The Company will take all reasonably necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy. Your Personal Data will not be transferred to an organization or a country unless adequate controls are in place, including for the security of your data and other personal information.
Delete Your Personal Data
You have the right to delete, or to ask us to help you delete, the Personal Data we have collected about you.
You may contact us at any time at hello@researchq.net to request access to, correction of, or deletion of any personal information you have provided to us.
Please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will give notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement
In certain circumstances, the Company may be required to disclose your Personal Data by law or in response to valid requests from public authorities (for example, a court or a government agency).
Other Legal Requirements
The Company may disclose your Personal Data in the good-faith belief that doing so is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of your Personal Data is important to us, but no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13, and we do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and know that your child has given us Personal Data, please contact us. If we learn that we have collected Personal Data from anyone under 13 without verified parental consent, we will take steps to remove that information from our servers.
Links to Other Websites
Our Service may contain links to websites we do not operate. If you click a third-party link, you will be taken to that site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. When we do, we will post the new Privacy Policy on this page.
We may also tell you by email and/or a prominent notice on our Service before the change takes effect, and we will update the "Last updated" date at the top of this Privacy Policy.
We advise you to review this Privacy Policy periodically for changes. Changes take effect when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- By email: hello@researchq.net
- By phone: (737) 232-4967
- By mail: Research Qube LLC, Round Rock, TX 78665, United States
- By visiting our Contact Us page